Datenschutzrichtlinie

In the interest of transparency regarding how your personal data is collected and processed:

We want you to make informed decisions about how your personal data is used and processed. To support this, we use various methods to provide you with relevant information on the use of personal data.
Where we consider that you need specific details, we will provide them at the appropriate time.
We are happy to answer your questions and explain any applicable legal restrictions. You can reach us by email at: info@eigenwahrenz.com

Personal data is used solely for the purposes set out in this policy.

We may process personal data for a number of purposes: to provide the website and connect you with third-party trading platforms (the "Services"), to improve the website, to protect our rights and interests, to support the maintenance and delivery of the Services, to meet legal and regulatory obligations, and to carry out administrative and business activities that enable the Services to function and be used.
We also process personal data to better understand your preferences and needs.

To exercise your rights regarding your personal data:

We have the resources in place to support you in exercising your rights. You may contact us at any time to request access to your personal data, have it corrected or deleted, restrict its use for specific or general purposes, or have it transferred to you or a third party. We will act on your requests accordingly.

Protect your personal data:

While we cannot guarantee the absolute security of your personal data, we are committed to employing a broad range of methods and technologies to protect it.
Our data protection and security policy is comprehensive.

1. Der Umfang?

This policy describes what personal data the company collects about individuals, and how it processes, shares, and protects that data.
It applies to information relating to an identified or identifiable natural person — meaning someone who can be identified directly, or through a combination of additional information the company holds or can access.
"Processing" refers to any operation involving personal data, including its collection, organisation, storage, and management.
Our services are intended for a general audience and are not designed for individuals under the age of 18. We do not knowingly collect personal data from minors, nor do we knowingly permit them to use our services. If we become aware that we have stored data belonging to a minor, we will delete it as promptly as possible.

2. What personal data do we hold about you?

When you access our services, service channels, or website, we collect personal data. In some cases, we request this data from you directly. In others, we collect it by analysing how you use our services or channels, or by receiving it from our third-party partners.

You are not obligated to disclose personal data to the company. Choosing not to do so may, however, affect the services or access available to you.

You are not required to provide us with personal data. In some cases, choosing not to do so may prevent us from delivering our services or granting you access to the website.

4. What types of personal data do we collect? When you visit our website, we collect the following personal data from you:

This includes your online activity log, traffic data (such as your IP address, access date, and access time), language preference, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.
Personal data you share directly with third-party platforms to enable trading: this includes your full name, address, phone number, and email address.

5. Rechtsgrundlage und Zweck der Verarbeitung personenbezogener Daten

6. Sharing Personal Data with Third Parties

We may share personal data with third-party companies that provide us with services such as hosting and storage, IP address information, and user experience analytics.
You may also request that we share certain personal data about you with third-party trading platforms. In such cases, we will transmit the personal data you have provided to us to the relevant third-party trading platforms. Your personal data will then be subject to those providers' respective privacy policies. Your personal data may be shared with multiple trading platforms.
We may share personal data with affiliated companies or business partners. This allows us to obtain the resources necessary to develop and improve our products and services for our customers.
Where required to protect the rights of third parties or company assets, we are entitled to disclose personal data to regulatory authorities or other official bodies.
We may also share personal data with potential investors or buyers, or with lenders of the company or another member of the corporate group, in connection with a transaction (including the transfer or sale of company or group assets), or in the context of a merger, restructuring, consolidation, or insolvency involving the company or another group entity.

7. Cookies and Third-Party Services

We may use third-party services, such as companies that serve advertising on our website or provide analytics. These companies may also use cookies or similar technologies.
Cookies are small text files stored on your device each time you visit or access the website. They capture information about your preferences and browsing behaviour to improve usability, save your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are stored temporarily on your device and remain active only until you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a set period after the browser is closed, allowing the website to recognise you as a returning user and making it easier for you to return.

Arten von Cookies:

These may be used by us according to their respective purpose:

NOTICE ON ONLINE TRACKING
This service does not currently support Do-Not-Track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the processing purposes described in this policy, or for longer periods where permitted by applicable laws, regulations, or official orders.
Your data will be shared with third-party trading platforms for a period of 12 months. With your consent, this sharing will continue for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer needed.

9. Transfer of Personal Data to a Third Country or International Organisation

10. Security of Personal Data We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are reviewed and updated as necessary to reflect current security standards and the nature of the data we process. Access to personal data is restricted to authorised personnel who require it to perform their duties. All such individuals are bound by confidentiality obligations. Despite these measures, no data transmission or storage system can be guaranteed to be fully secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

We have implemented appropriate organisational and technical measures to protect personal data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your personal data will be error-free. We accept no liability for non-material, incidental, or consequential damages arising from the use or disclosure of personal data — including, but not limited to, disclosure resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where legal or other obligations outside our control require it, we may be required to disclose personal data to third parties, such as regulatory authorities. In such cases, we have no influence over how those third parties protect your personal data.
Personal data cannot be transmitted over the internet with complete security. We cannot guarantee the security of personal data you submit to us online.

11. Hyperlinks to Third-Party Websites

Our website contains links to third-party websites and applications. These external sites and apps are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such third-party websites or applications.
Before accessing or using any third-party website or application linked from our site, we recommend reviewing its privacy policy. We also advise against submitting personal data to third parties.

12. Changes to This Policy We may update this policy from time to time. Any changes will be published on this page. We encourage you to review this policy periodically to stay informed of any updates.

When visiting third-party websites or apps, review their privacy policies before accessing or using their services. We also recommend against sharing personal data with them.

13. Your Rights Regarding Your Personal Data

You have the right to request that we verify the accuracy of the personal data we hold about you, correct any inaccuracies, and delete any personal data we no longer need. You may also restrict the scope of how your personal data is processed.
If you are resident in the EEA, please refer to this page:
These rights apply to the information you provide in connection with your personal data. To exercise any of these rights, please send a request to the email address provided below.
Right of Access
You may request access to the personal data we process about you. Where applicable, we will provide an electronic copy of that data. A reasonable fee may be charged for additional copies. Data will be provided electronically unless you request otherwise.
The right of access must not adversely affect the rights and freedoms of others. Where a request would do so, we may refuse it or limit its scope.
Right to Rectification
You may request that we correct inaccurate personal data we hold about you. You also have the right to request that incomplete personal data be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and there is no other legal basis for the processing; (c) you object to processing based on legitimate interests pursued by us or a third party, on grounds relating to your particular situation; (e) the personal data has been processed unlawfully; or (f) erasure is required to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you have concerns about the accuracy of your personal data, you may request that we restrict its processing.
Where a restriction is in place, personal data may only be processed with your consent, or for the establishment, exercise, or defence of legal claims, to protect the rights of another natural person, or on grounds of substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to receive the personal data you have provided to us in a structured format. You may also request that this data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, nor does it affect the rights or freedoms of others.
Right to Object
You have the right to object at any time to the processing of your personal data where that processing is based on the legitimate interests of us or a third party, including profiling based solely on those interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
With respect to direct marketing, you have the right to object at any time to the processing of your personal data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to the processing of your personal data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to oversee the protection of fundamental rights of natural persons in connection with the processing of personal data within the European Union.
European Union and Member State law may restrict your rights regarding your personal data as described in this Section 13.
We will provide the information requested under your rights in Section 13 within one month of receiving your request. This period may be extended by up to two months depending on the nature and volume of requests received. We will notify you of any extension and the reasons for it within one month of receiving your request.
Unless otherwise provided under Section 13, information provided in response to your rights will be supplied free of charge. Where a request is unfounded or disproportionate — in particular where it is repetitive — we may charge a reasonable fee to cover administrative costs, or decline to act on the request.
Where we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to verify their identity.